Re: Let's complain to Roland en masse! (was Re: Boss RC50 delay issues)

["Tom Ritchford" <tom@swirly.com>]

I think the website will be really easy to pull off.  I just need to
get a time in front of the camera, or someone else needs to deliver a
movie, for the ball to be rolling.

Making the website itself, registering, hosting, that's like an hour of my 
time.

I have a theory that once we get a few movies, other people will chime
in.  Or at least, we'll have a few moves.

On Wed, Feb 27, 2008 at 9:15 AM, Teddy Kumpel <teddybut@mac.com> wrote:
>  I'm down with this Tom... the RC-50, while my main looper at this 
>point, is
> really annoying because of the glitches, midi sync and time stretching.
>
> which do you think would be more effective, a class action letter from a
> lawyer or the website? or both have to happen?
> The suit is a good idea because, after all, their own marketing blurbs 
>tout
> all those features as key reasons why to buy the thing.
>
> teddy k
>
>
>
>
> On Feb 26, 2008, at 2:01 PM, Tom Ritchford wrote:
>
>
> On Tue, Feb 26, 2008 at 4:34 AM, doc rossi <docittern@gmail.com> wrote:
> >
> > On Feb 26, 2008, at 9:24 AM, Tom Ritchford wrote:
> >
> > > If we make a big fuss, saying, "YOUR UNIT HAS SERIOUS ISSUES AND YOU
> >
> > > WON'T FIX THEM" then it will be bad PR for them.  at least we get to
> > > cost them some $$$....  because if people really believe "they make
> > > crappy products they won't support" then they won't buy them!
> >
> > I appreciate the idea, but I'm not sure they are worried about PR -
>
> There isn't a company in the world that sells to consumers that isn't
> worried about PR.  I mean, they care enough to put out their own 
>magazine.
>
> Believe you me, this is the sort of conversation that companies are
> terrified of:
>
> "I'm going to get a Roland xxx"
> "Oh, my friend had endless trouble with Roland's yyy -- don't do it."
>
> Whole companies have collapsed based on that sort of thing.
>
> If you read the explanation from tech support, it's really dishonest.  
>They
> don't want to fix their old products because they're busy making new
> products.  In other words, it's a massive con to get your money with
> products that don't work, and they'll never fix.
>
> So.  I'll set up the domain, and make some movies.  My movies probably 
>won't
> come for a week, as even though I have a nice camera, it stays near the
> gig....  so get on your movies.
>
>
> I'm also realizing that it might be fun to sue them in small claims 
>court...
> as it isn't very time-consuming for me, and they probably won't show up 
>to
> contest it.
>
> I have a particular hatred of being ripped off by large corporations 
>because
> you know they're doing it to thousands of others.



-- 
 /t