Ongoing Kyma mystery solved!

[Mark Landman <mlandman@sonic.net>]

On Feb 16, 2007, at 2:37 PM, Ancient Eyeball Recipe wrote:

>
> Nothing in your post really addresses the issue. The following  
> seems to address the issue:
> "Although you are encouraged to transfer the software license in  
> order to receive free tech support and free access to minor  
> software updates and fixes; discounts on future hardware and major  
> software upgrades apply to original purchasers only. "
>
> That was my understanding of the way that it works. I was actually  
> looking to sell my Kyma system a few months ago (since have changed  
> my mind) and because my investigations at the time led me to  
> believe that there was this restriction, I included that in my  
> postings. I think that there is at least a doubt as to whether the  
> buyer will get discounts on upgrades, and I would hate to buy this  
> and find this out the hard way.
>
> of course, a quick call or email to Symbolic sound would resolve it.
>

Yes indeed. And after talking to them, I'm glad you brought the  
subject up.

According to Carla, hardware upgrades in the past were exactly as I  
had described (and experienced). Unfortunately, Symbolic Sound has  
since decided not to offer as generous deals for "transfer" users, in  
order to bolster hardware sales. According to her, she believes this  
change occurred within the last year or so, and apologized that there  
are still conflicting descriptions on the web site of exactly what  
discounts they will offer.

Bottom line, the registration and support are transferable as I  
stated in my original post, and Ancient Eyeball Recipe is correct  
that future hardware upgrades won't be discounted for transfered  
licenses.

Sorry for any confusion-

Mark