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Re: feedback/features/new loopers... (new job at Boss)

Someone on this list should apply for this job at Boss, below. See my bolded text in maroon. :)  I'd apply but my career at HP is too solid and secure, now at 16 years.
Product Specialist
Division: Musical Instruments
Reports To: Product Support Manager

Duties & Responsibilities

  1. Product Specialists perform a variety of duties related to product support for consumers, retailers and District Sales Managers. Day to day responsibilities include telephone product application support, answering emails and faxes pertaining to product questions. Providing additional question and answer input to the Product Support Database, plus training for other Product Specialists and occasional walk-in consumer traffic.
  2. From their contact with end users, Product Specialists generate feedback as to market trends, information on application problems and bugs, ideas for new features and products, that will be forwarded through the Product Support Manager and Product Manager to the appropriate channel.
  3. Other responsibilities include the creation of end user product support materials, the ability and willingness to operate the department switchboard when needed, and to be available for special projects (such as writing, demonstrating at shows, or equipment management) as directed by the M.I. General Manager.
  4. In addition to broad general knowledge of all Roland and BOSS products, each Product Specialist must be able and willing to develop specialized deeper knowledge of specific products or product areas as determined by the Product Support Manager.

Employment Standards
Education/Experience: A college education is not required. Retail sales experience (in a music store) is preferred. A music background in composition, performance, and music production is required. Strong audio recording and MIDI experience. Knowledge of musical instrument industry a plus.

Skills: Successful telephone skills; strong oral and written communication skills; musicianship skills, ability to apply strong analytical and problem solving skills. Computer skills are required (word processing, etc.) Must be bilingual in English/Spanish.

Knowledge: A Product Specialist should strive to have operational and technical familiarity with all past and present Roland and BOSS products as well as a working knowledge of other manufacturers hardware and software products. Additionally, they must be familiar with applications in which the products are used such as music production, music performance, composition, education, post production, recording, etc., so that they can troubleshoot system problems which include products other than exclusively our own. Employee must be highly customer oriented, with a helpful, friendly telephone manner.

Physical Qualifications
This position requires the ability to sit 40% of the day, walk 30% and stand 30%. Must be able to occasionally lift and carry up to 50 pounds. Must also be able to bend, push, pull, and reach above head, forward and from side to side to access files. Some driving is involved to attend seminars. Requires constant use of hands, arms, and wrist movement for PC work. Requires the ability to write memos, and possess good spelling skills and/or the ability to use a dictionary. Must be able to read and comprehend what is read. Basic math skills are required. Must have good eyesight for reading, writing and use of PC. Must have good hearing and be able to speak clearly, for phone work and interaction with other employees, vendors and other outside caller.

This is an exempt salary position. Pay periods are bi-weekly.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.
Roland offers a competitive starting salary, excellent benefits including medical/dental/vision, 401(k) plan, life insurance, bonus plan and more! For immediate consideration, please forward your resume with salary requirements via E-mail: employment@rolandus.com reference Sales and Marketing Assistant in subject line); Mail: Human Resources 5100 S. Eastern Avenue, Los Angeles, CA. 90040; or FAX: (323) 890-3710. An equal opportunity employer.
----- Original Message -----
From: "Kris Hartung" <khartung@cableone.net>
To: <Loopers-Delight@loopers-delight.com>
Sent: Friday, December 30, 2005 1:22 PM
Subject: Re: feedback/features/new loopers...

> Yes, I agree!! Thus, the criticality of tightening up the process of
> gathering good user and feature data from customers, which includes big
> names, consumers, etc. That's what I'm saying here, but I didn't say that
> big loopers coming from big name companies are lame...of course, now that I
> look at it, I think I may have misinterpreted Ian's use of "loopers". I
> thought he meant loopers as in people, big name loopers, not loopers as in
> gear.   Given this, then I would suspect the methods by which these
> companies gather their data needs improvement as well. Maybe they need to
> take lessons from some of the bigger corporations who do successfully design
> projects that meet customer needs. On the other hand, maybe they are driving
> their product design from a different set of users. I mean, 400 loopers on
> LD may have a different perspective on what they want in a looping device
> than 10,000 kids round the world. Which has the most potential for revenue?
> It would be really interesting to talk to a product marketing person at a
> company like Boss of Line 6, and pick their brain on how they do things, and
> ask what basis they had for the features they chose in these products. I
> think their stupid. I feel compelled to believe that they know what the
> feature Feedback is, and there was a reason why they didn't incoporate it
> into their product..either because of cost, inability to do so because of
> they architecture, or becuase of what those 10,000 kids want.  They are
> obviosly going to go with where the money is.
> Kris
> ----- Original Message -----
> From: "Sean Echevarria" <
> To: <
> Sent: Friday, December 30, 2005 1:12 PM
> Subject: Re: feedback/features/new loopers...
> > You might not have said it and you might not believe it, but that does
> seem
> > to be the consensus of this list about a majority of the devices out
> there.
> >
> >
> > At 2005.12.30 11:41 AM, Kris Hartung wrote:
> >
> > > > Why do you think the loopers
> > > > coming from the big-name companies are so lame?
> > >
> > >I don't believe I said that, so you'll have to retract your statement.
> >
> >