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Loop 4 upgrade hold up?

Does anybody know why it is taking so long for my Loop 4 upgrade to 
show up?  Or why no one at Aursis has responded to me to let me know 
what the deal is.  I payed with Paypal and if I'm going to ask Paypal 
to try to get my money back for non-delivered-goods I need to do so 
before 30 days from the order.