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Re: OT: Warning! Musician's Friend Warning!
Yes this is so right. My problem is that I'm new to the bay area and I
any other places. Frankly, I'm a little amazed at the lack of good music
I'm going to try Banana's at Large in San Rafael tomorrow. It's a hike
but it may be worth while and the guy on the phone seemed very helpful and
> Sorry to hear about your troubles, Mark. Tough one to beat,
> though...Musician's Friend and Guitar Center get so many incentives
> and great buys from the manufacturers because they buy so damn much,
> that they can drive the smaller stores (with possibly better service)
> out of business.
> Very few of the mom/pop stores carry a selection that those
> stores/catalogs do, though. They just can't carry that much
> inventory. Which leaves people with taste for gear that's a bit left
> of center no choice sometimes. Also, often the small shops can't
> even get premium brands because they don't sell enough units!
> the best bet i have had is finding someone at the store, or on the
> phone that seems like they have more than just a couple of hampsters
> between their ears, and STICK TO THEM. make them aware that you will
> only buy from them because they are the ONLY one in the store that
> gives you the service you want. that usually means you will be
> buying from a manager. nice side effect, though, is that if you're
> dealing with a manager at a high enough level, they can discount
> beyond what the little chumps can. If you forge a relationship with
> someone, they are more likely to help you out, too.
> best of luck,
> ps. being lied to by a GC salesman? ...like getting yelled at by
> someone with Tourette's syndrome.
> >I just had/am having a horrible experience with Musician's Friend.
> >I ordered a
> >GR-30 and a GK-2A, as they were blowing out the GR-30s at a great price
> >I paid extra to have it shipped next day FedEx. The order was done on
> >27th. For some reason they decided not to ship it until the 29th. I
> >received anything from them at this point. They gave me a FedEx
> >number, but FedEx claims to have never entered that number into their
> >Musician's Friend told me they had started a trace with FedEx, but I
> >yesterday that they never had. This was confirmed by both FedEx, and a
> >customer service manager at Musician's Friend.
> >I was totally lied to.
> >Fed up with waiting, I attempted to buy a GR-33 from The Guitar Center,
> >Musician's Friend's brick and mortar sister. Via the phone, I made the
> >salesman hunt down both the synth and the pick up and put my name on
> >claimed he could see both units in front of him. When I arrived, the
> >launched into an explanation about how the GK-2 blister pack only
>looked as if
> >it were missing stuff, when in fact it was not. "Roland just uses the
> >package for a lot of it's products." Of course, the pick up was
> >missing all of
> >the mounting hardware and cables. You could see where some of the
> >double sided
> >tape still clung to the pickup. I just turned around and walked out.
> >I was totally lied to.
> >Last Friday I was told that if the "trace" didn't turn up something by
> >yesterday, they would just send me another one, next day, at no extra
> >Yesterday I was told that the item was no longer in stock, and the
> >take weeks. They refuse to cancel the order and refund my money. They
> >to sell me a GR-33 at a discount. After speaking to another FedEx
> >rep today, I
> >find that still no trace has been put on this order.
> >Finally I get an email telling me that they are sending me a GR-30
> >and I should
> >receive it tomorrow. Were they out of stock? Are they really sending
> >Good question. Oh, and get this: They are now out of the GK-2 pick up,
> >synth will be useless.
> >So this is my story. Use the knowledge wisely. I will never give a
> >either Musician's Friend, or The Guitar Center again.
> >Mark Sottilaro