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Echoplex LED display problems , Alto Music


I purchased an Echoplex from Alto Music in early spring around March/April 
I think.  

Since then (about 1-2 months ago) Ive noticed that one of the LEDs on the 
display was staying "half lit" (?) all the time , shortly after another 
one did the same.  (now this makes it impossible to tell the difference 
between certain numbers)

When I first got the Echoplex the very tip of one of the rackmount ears 
was dented and bent slightly (I really hope that didnt happen after it was 
built etc..) .  I asked Alto Music if I could exchange for another one or 
complete refund. They said that another one could probably not be gotten 
etc..  and they refused to refund/pay shipping either way.  (I do think 
thats pretty crappy)

Im not sure what to do about this

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